Unable to type questions during webinar

[kandice]

Hi

I was in webinar today (Webinar ID: 225-887-675) and I couldn't type any questions the whole time. My control panel was accessible and I could see the questions text box, but it wouldn't allow me to type questions. I had to keep interrupting the instructor to ask questions using audio. I'm concerned that this will happen again. Can you please explain what to do?

[AshC]

Hi @kandice , 

Depending upon which application and operating system you have the troubleshooting steps may vary.  I would first suggest re-istalling GoToWebinar (may be listed as 'GoToMeeting' in your applications list), and reboot the affected device before the start of your next session.