Video recording problem

[VidasIness2021]

Hello. The recording of my webinar session is not in the video library. I found it in my computer drive and converted it to mp4, but the webcams that are so important are not seen in this file... I need a complete file from the session. Please help me to solve this problem.

I was there as a co-organizer, so as I read from previous comments on similar problems, do you thins the recording file of the main organizer may include the webcam pictures as well?

[Chris Droessler]

The webcams are included only in the cloud recording.

[VidasIness2021]

Thank you very much for the reply. 

Can you please let me know how I can get access to the Cloud recording? or is the same Video Libarary?

[Chris Droessler]

The cloud recording is the one in the video library

[AshC]

I'm afraid if you recorded to the desktop then there will not be a cloud recording also.  Depending up on your subscription type you may not have access to cloud recording functionality, but most plans do.  Check your GoToWebinar account preferences online to confirm.