Webcam down

[J_Thomsons]

I was a running a client webinar this morning and none of my organizers or panellists could share their webcam. Out of 6 only 1 even had the webcam option on the panel and it was just loading the whole time. 

I need this fixed by 24th June and cannot find a way to raise a ticket. Does anyone else have this issue?

[Chris Droessler]

There is a setting in the online GoTo dashboard to enable webcams.  Maybe that was accidentally disabled.

Also, the latest Macintosh operating system on computers and iPads has a security setting where the default is to not allow GoTo to access the webcam.  That can be fixed in the System Preferences.

[AshC]

@J_Thomsons If everybody was seeing the loading signal simultaneously it may have been a connection problem.  Let us know if the problem continues during your next test with staff members.