As Admin's for our organizations GoToWebinar licenses we were asked to move it from one account to a newly created account. I removed it from the held account then created the newly requested account and checked the Webinar box.
After the license was moved it was asked if the history which was attached to the old account could be moved to the new account. Is this possible? Is there a way to access the history if not by switching back the license to the original user?
@pitt-ohio-mark Transferring webinar history and recordings is not currently possible between organizers. You can add GoToWebinar services back to a 'suspended' users (one with no services applied) in order to regain access to past reports etc.
The Webinar license was moved back to the original user. The user which was setup and given the license for a short time was also deleted. But now I can't change the email address on the account with the license as the system states the email I am trying to switch to is still in use.
That is the email address of the account which was deleted. Is there an amount of time I have to wait before re-using the email address from the deleted account? Or after deleting do I still have to call into Support to have the account removed for good?
@pitt-ohio-mark You will need to re-invite the email you want to use, then change that address to something else. Once complete, you can change the existing organizer to that address.
** Deleting users should only be used when that Organizer / email will no longer be used within your company ever again.