Webinar Report: Wrong start time of a webinar and duration of attendance

[KarinW]

In our webinar report the start time of a webinar is exactly when we (the organizer) open the webinar room for us. But we have not yet started officially the webinar! So in my opinion that's a wrong start time.  Attendees cannot yet see or hear us and we are just preparing all presentations etc. in the background. That's about 15 minutes before the webinar starts officially.  It's important for us to have a correct time in our report, because attendees will get a certificate when participating more than 75%.  Second problem: The time  indication is in text format. Can you please change that to a format which can be used to calculate in Excel? In addition can you maye add a column for the duration in percent? And is it possible to add a section where we can see if an attendee used the App or the browser (in order to see why he or she had technical problems?)

[KateG]

Hi @KarinW nice to see you! A few questions:

• Which webinar report are you looking at that's giving you the start time of the webinar? 
•  Have you tried looking at the Attendee Report for the join time/leave time to get the percentage of time? 
• Are you exporting your reports to excel? Can you change the format and add a column to show the percentage? 
•  Adding a section to show the attendee app or browser sounds like an interesting idea, you should check out our Idea Section and  Idea Section Guidelines and include it there. Thanks! 

[KarinW]

Hi!

Yes I used the attendee report and I have added a row for percentage.  But we must use a very long formula (thanks to our IT guy) to convert from "1 hour 10 minutes" (standard format in Excel no possibilty to convert easily)  to get "70" in the next column and to convert it then to percentage. It could be easier... Join time and leeave time is not useful if somebody logged-in and logged-out more than once.

The  start time of the webinar is  not correct. We started with broadcasting at exactly 11.00 am. That would be the correct start time (also for attendees, it's not relevant for any statistics  if they log-in half an hour before the webinar starts).  The report shows that the webinar starts at e.g. 10.43 (when we logged-in and prepared everything in the background, BEFORE going live!) 

Kind regards, Karin

[KateG]

HI @KarinW thanks for getting back to me, a few things to note: 

• If someone leaves and returns, this will be noted in the report and the "Time In Session" column will reflect the total time in session. 
• Are you using Practice Mode before you start? Organizers can start a webinar in practice mode before actually starting the live session. Attendees then can join the Webinar when you are ready to begin the live session. 

[KarinW]

I know Practice mode. But when we use it before all settings and configurations which are done in Practice mode are moved automatically to Live mode?

[KateG]

@KarinW once you start the webinar while in practice mode, attendees will join the webinar.

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