Webinar registrant blocked by Mimecast

[warrenbutler]

Hi, One of our clients was recently blocked from attending our GoToWebinar session. They were able to register ok, but upon joining the event, Mimecast blocked their access when an attempt was made to download a DLL file. Previously, they haven't encountered any issues in joining presentations on the GoToWebinar platform. Can you suggest a solution? 

[AshC · Accepted solution]

Hi, @warrenbutler 

If you schedule the webinar as a webcast event, then it will force all attendees to use the browser version instead of desktop (download): https://support.goto.com/webinar/help/whats-the-difference-between-standard-webcast-and-recorded-eve... 

[Preact_Warren]

Hi @AshC , Many thanks for your guidance. We'll try running our next event as a webcast.