Hi @CFRyan
We do not typically process billing requests via the community, however, our call volume is higher than normal due to the current events resulting in extended hold times. As a formality to prove you are the account holder, please email your request to gotoservice at logmein dot com from the email address associated with the account and I will process the cancelation and refund for you.
Glenn is a member of the GoTo Community Care Team.
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