Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
AshC Is there any way to see who only called into the webinar? Right now you can have people listening in without knowing they are even there, which is very concerning from a privacy perspective if registrants share call details.
Even password-protected webinars allow people to dial and listen in and the organizer is none the wiser to who is listening. The only workaround is by using VoIP only, but this would force presenters to use VoIP and that has been challenging given the current limits on bandwidth with so many WFH.
