double payment

[Siarhei]

Dear Sirs,
We paid for the subscription on 08/02/2024 (order LCWCCO82590000B, Invoice BJPP4FBB9B11), however, on 08/08/2024 (order LWRKCO88360000B, Invoice BQPP9E92504D) the funds were debited again.
Please let me know why the payment was repeated? Is it possible to return the funds if this payment was made by mistake or to take the payment into account for the next year

[KateG · Accepted solution]

Hi @Siarhei , 

Sorry to hear this, I have opened a case for you and asked someone from our team to contact you and assist further. Thanks.