API setting custom fields

[mparon]

I need to set values for a few custom fields and am getting an error response from the API service. I'm able to use all of the other API calls with no problem, just setting a value to custom fields has an issue. I get this response with both PowerShell invoke-restrequst and in Postman:

{
"errorCode": "d729835050",
"message": "An error occurred. If this problem happens again, please contact customer support at https://logmein.com/support and quote the error code."
}

The response code is 200 OK.

Trying different fields or computers doesn't help.

I've contacted LMI support first of course and have a ticket open but haven't gotten any word back from them as they have sent the ticket to their API team.

Has anyone else encountered or overcome this error?

[Nick111]

I'm also getting an error when trying to set a custom field in an incident via the GoToAssist Service Desk API. I can't find any examples in their postman collection or documentation for this. Did you work out how to add / update custom fields programmatically via the API?

[AshC]

@Nick111  Sorry about that!  If this just started happening, I'm not aware of any changes that would cause the errors, though you can always double check the change log here: https://developer.goto.com/changelog/ 

For additional inquiries, please use the API Support Template and instructions found here: https://developer.goto.com/support