Hello everyone. We use LogMeIn Central to manage our customers PC. We have a new customer who use Azure Active Directory in all of their PC, and when trying to connect via LogMeIn, we can access using only local account, we can't use the Azure AD users. How can we solve this problem?
We are struggling with the same issue as we have begun shifting from on-prem AD to Azure AD for new computers moving forward. We have even added the Azure AD users to local Administrators group with no success.
If you wind up resolving this I'd love to hear what you find, and I will be sure to post back any of my successes as well.
If you've already gone through the relevant steps in this support guide for Azure users, then we may want to see what's different in your set up through a Customer Support case.
Try putting azuread\ in front of the user name as in: azuread\email@example.com
It worked for me after a great deal of frustration. Called LMI tech support and they gave me the tip.