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Active Contributor

Antivirus Needs Attention, Anti-Virus Tab Is Blank

I have a two machines that show Antivirus Needs Attention.  When I click to view the problem, the Antivirus tab in Host Properties is essentially blank (see image below).  Hosts are Windows 10 with Kaspersky Endpoint Security 11.

 

Best,

Chuck

 

Screenshot.png

 

9 REPLIES 9
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Active Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Bump!!  Is there any solution forthcoming for this issue?!  As systems' antivirus flag get triggered, they stay triggered, despite resolving any a/v issues on the host.  All systems are Windows 10 with Kaspersky 11.

 

The Antivirus tab doesn't offer the ability to clear the flag, only stop reporting A/V status on the host altogether.

 

This is kind of a big deal!!

 

Best,

Chuck

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LogMeIn Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Hi @guitardood ,

I believe we have an existing ticket up around this issue.  As soon as I hear more about a fix I will let you know.

 

Thanks for your patience while we fully resolve the problem.

 

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Active Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

In my case, it's not blank, I see a bunch of icons...

 

LogMeIn Support AV Blank or Icons.png

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Active Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Bump!

It would be nice to have this functionality back!

Any work being done to get this resolved?

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Active Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

I would like to report that it seems they have fixed this issue.

There are even some changes to that screen with some new features, etc.

 

There's a chance the problem was caused by the developers working on that screen. If that's the case, it would be nice if LMI would notify the down time to its clients. I know there's also a change they went ahead and decided to implement the changes since something was already down. In any case, it would be nice to have a better feedback in general, after all, we're all paying customers!

 

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Active Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Still broken here:image.png

 

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New Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Any solution on this we still having the same problem

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LogMeIn Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

Hi @jml-wmg ,

We just released an update yesterday for Central that was supposed to fix a few things.  Are you able to clear the cache there and check again?

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New Contributor

Re: Antivirus Needs Attention, Anti-Virus Tab Is Blank

No, that didn't work still the same, I tried with different browsers and no success.