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New Contributor

Change user password

I have Logmein Central with a couple of  users

 

One of the users is currently away from his location and cannot remotely acces his email and has forgotton his LogMeIn password he is an infrequent user. Is there a way for me as the administrator to change his LogMeIn password so he can sign in.

 

 

5 REPLIES 5
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New Contributor

Re: Change user password

I have the same trouble. Anyone help us !

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New Contributor

Re: Change user password

I need to do the same thing. Any help?

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New Contributor

Re: Change user password

i see no answers here... did you come right ?  as the account main user you used to have control of all sorts of options for the users, including cahning passwords..... all gone now... it seems I am only able to select what machines users have access to...... no other mainenance at all.  will have to try deleting a user and re inviting.....

 

wish i had the time to look for alternative to logmein, seems they just want to drive users away.

 

 

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Active Contributor

Re: Change user password

Looks to me like you can't enable LMI without having email access.
So your best option is probably for you to make a new User, and share that login info with your employee over the phone.

If you CAN use email, then I believe you have to use this link:
https://secure.logmeinrescue.com/HelpDesk/ForgotPassword

(found on this LMI FAQ: https://help.logmein.com/articles/en_US/FAQ/How-do-I-change-or-recover-the-password-for-a-technician... )

Kinda strange that I guess I can type in anyone's email address and get their password reset, not just my own.
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New Contributor

Re: Change user password

How ?