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New Contributor

Client is frequently disconnected

One of my clients is being disconnected at random while working remotely.  I don't think there's a timeout setting on either end.  Any suggestions on what else he should try?

2 REPLIES 2
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New Contributor

Re: Client is frequently disconnected

I am experiencing the same thing. Have you received a response from LMI, I would love to know a solution.

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LogMeIn Contributor

Re: Client is frequently disconnected

Hi,

If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Otherwise you may follow these instructions for the endpoint: 

  1. Access the host preferences:
    • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
    • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
  2. Under Network, set the Idle time allowed.
  3. Click OK or Apply.