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Remote Computer Screen all Dark - macOS 14 Mohave and 10.15 Catalina

Hi

We are experiencing the same issue when using LogmeIn for clients on 10.14 or 10.15 from machines using macOS 10.13 (Siera) or lower.  The remote connection is made but the remote display is all dark - no video.  On some occasions teh Finder Menu bar is visable but you can not see the pulldown menu items.

 

Can someone at LogMeIn please provide the Community with difinitive instructions on how to deal with this issue?  Or anyone from the Community if you know the workaround / fix please chime in.

These newer OS versions use a different Graphics Engine (SW) and are 64-bit.  Older version are not 64-bit.  Prehaps the issues is related to these technical changes in teh OS.

 

Any help would be greatly appreciated.

 

Thank you