We have 1000 licenses. I had no idea until now that this feature was broken.
@Logmein This is a serious issue as screen blanking is used for security and privacy purposes. This is a major breach in customer trust with your company. The fact that a notice was not sent out to users and it has taken this long to fix is unacceptable, especially considering the cost of using your product. I will actually be sending this information to the media and hopefully a story will break that will adversely affect LMI share value. I propose everyone do the same. If paying clients can't put pressure on LMI, maybe the shareholders could.
HELLO LOGMEIN!! Why has there been NO ACTION on this? This feature has been broken for months! This is a paid product and we expect it to work. This feature is critical to many of us. WE NEED AN ANSWER! Silence on your part is not acceptable.
I apologize for the delay. We should have an official document explaining this issue further soon, and I expect more info on resolution development coming as well.
This is a temporary fix.
Instruction for getting control of the “Blank Screen” function in LMI.
Now you can toggle the “Blank Screen” box with no issues.
NOTE: These settings will keep during “Sign Out” and if your PC goes to “Sleep”. However, if you reboot, then these settings will be lost.
This appears to be a Graphics card driver issue.
This was performed on an HP600 with an Intel UHD Graphics 630.
Possibly Rolling back your Graphics cards drivers to the 1903 version will fix this problem. I have not yet tested rolling back .