cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Update!

 

 

Hi guys, looks like the  issue has been resolved on our side. Log me in has issued a new update on 11/09/2020 (Version 1.3.5144). We are no longer having issues with screen blanking. Finally!! 

 

So make sure you update log me in. Also we are running win 10 os build 19041.572 with exp pack 120.2212.31.0. not sure if that makes a difference. 

 

UPDATE!! DISREGARD DOESNT WORK STILL 😞

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

It's still NOT working on my end. Updated version 4.1.0.14072 (updated 11/09) now give me alert "changes introduced by Microsoft are preventing screen blanking on hosts running Windows 10,  Version 2004 and above"

 

very frustrating!!!

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Make sure you are updating log me in client and not control panel. According to he version you provided, that is for log me in control panel. 

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Sad thing is another software I use for remote support of end users the screen blanking works just fine for Windows 10 2004, it's not impossible they just don't know how to fix it.

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

I updated both My Logmein Client is now 1.3.5144 and control panel

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Ok ya'll disregard my comment LOL it still doesnt work!!!!! It worked on the laptop but not the desktop. wowers this is sad.
Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

What software are you using?
Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

I use LogMeIn for employee remote access and screen connect for remote support to computers. I only install LogMeIn on computers for users that will work remote.
Highlighted
New Contributor

Re: Screen Blanking not working with Windows 10 2004

I'm using LogMeIn Client Version 1.3.5144.  It seems like it is working now but not 100% positive on that.  I also switched from Pro to Central.  Which I prefer because I can enforce MFA.

Highlighted
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Verified does not work with:

 

Host Computer

LogMeIn Control Panel Host software version 4.1.0.14072 (Nov 2 2020 13:29)

Windows 10 Pro 2004 OS BUILD 19041.388 Exp Pack 120.2202.130.0

 

Client Computer

LogMeIn Client 1.3.5144

Windows 10 Pro 2004 OS BUILD 19041.264 Exp Pack 120.2202.130.0

 

 Lets not guess, update both client and host and then test and verify. I get the prompt saying blanking does not work with a host on 2004. I highly doubt this is fixed based on the release notes and based on what people are noticing.