cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

Security Code Required when User Logs on from Different Computer

I have all students in an online class using the same logon credentials.  We are using LogMeIn Client vs. the LogMeIn Website.   Since each student logs on from his/her own laptop/PC, LogMeIn wants to send a security code because the user is logging on from an "unfamiliar" machine.  In order to get the code, the users need to login to the email account assigned to the class.  I don't want the users to have access to that email account.  Is there a way to turn off this feature, or to circumvent it using a different approach?

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Security Code Required when User Logs on from Different Computer

@sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

7 REPLIES 7
LogMeIn Contributor

Re: Security Code Required when User Logs on from Different Computer

@sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

New Contributor

Re: Security Code Required when User Logs on from Different Computer

Is this something new, and does it only apply to the LogMeIn Client?  I did not have this happen to students in a December class.  All used LMI Client with the same logon credentials.

LogMeIn Contributor

Re: Security Code Required when User Logs on from Different Computer

@sjr1  Yes, I believe almost all LMI services now incorporate the use of RBA for security reasons.  Some services activated this in late 2018.

Active Contributor

Re: Security Code Required when User Logs on from Different Computer

How do you whitelist a location?  I'd love to do that for our Corporate Office IP.

LogMeIn Contributor

Re: Security Code Required when User Logs on from Different Computer

@scottwilkins  You must contact Customer Support if you need to whitelist a device (it's not just whitelisting an IP address, as there are additional security factors involved).

New Contributor

Re: Security Code Required when User Logs on from Different Computer

@AshC I have the same issue. How do I contact customer support to have a device whitelisted?

LogMeIn Contributor

Re: Security Code Required when User Logs on from Different Computer

@bshowalter  It's best to call in directly:  https://www.logmein.com/support/contact-us?