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New Contributor

Sophos showing up as three seperate antivirus products

In the new antivirus section on LogMeIn Central is showing up as three distinct products and returning an error in the attached image. 
Is there a way to clear this error as Sophos uses both Windows Defender and HitmanPro Alert.  Do you know if there is a plan to add tracking to the status on this antivirus at some point as well? 

Thanks, 

 

Shaun. 

 

sophos.PNG

5 REPLIES 5
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Active Contributor

Re: Sophos showing up as three seperate antivirus products

Just to let you know, we are seeing this same behavior but with LMI AV. It seems whatever LMI component looks for all AV on the system and sees Windows Defender as an installed AV. So, even though you are only using one AV, it counts Windows Defender as an installed AV so it says you have redundant anti-virus.

 

It's annoying but it doesn't affect the software from doing its job. That's about all you can hope for from LogMeIn support. Asking support to fix it won't get you anywhere.

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LogMeIn Contributor

Re: Sophos showing up as three seperate antivirus products

Thanks for bringing this up.  I will share the messaging with our team for a full review.

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Active Contributor

Re: Sophos showing up as three seperate antivirus products

Thank you for that. I do truly appreciate it. We've had this happen for some time now and each time we brought it to support the answer was lackluster.

 

if it helps, I have attached a screenshot of what it looks like on about 50% of our machines. ~200 or soLMI AV Issue.PNG

 

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LogMeIn Contributor

Re: Sophos showing up as three seperate antivirus products

Can you please confirm some of the affected OS and LMI Host software versions installed from the affected machines?

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Active Contributor

Re: Sophos showing up as three seperate antivirus products

All devices are Windows 10. Mostly Build 1909, some 2004.

 

All LMI host are on the newest build: Version 13774.