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Anon127206
New Contributor

Windows remote controlling Mac only desktop wallpaper and menu bar visible

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. The issue began with the update.

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

Hi @Anon127206 ,

Sorry to hear about the LogMeIn behavior there. 

Have you already gone through the basic troubleshooting of rebooting the host Mac, and/or re-installing the endpoint software? 

Coocker
New Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

Same problem. I login from other Mac and see only Menu Bar and wallpaper. Everything in security settings  LogMeIn related is checked. Logmein App re-installed.

AshC
LogMeIn Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

@Coocker  Does the affected Mac host have a display attached to the hard drive there?  If you've already performed a re-install then you may need to reach out to Customer Support when you have physical access to the machine:  https://support.logmeininc.com/pro/help/how-do-i-contact-support