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New Contributor

one time email security code fails to appear

I am trying to login and the one time security code never arrives. I have run mail traces in O365 and it just never shows up. I went to the contact us page and I guess the 24/7 support isn't 24/7 - 

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: one time email security code fails to appear

I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!
9 REPLIES 9
New Contributor

Re: one time email security code fails to appear

Having the same problem today.

New Contributor

Re: one time email security code fails to appear

Same issue for me over the last 2 days...I just tried a moment ago and no dice...WTH?

New Contributor

Re: one time email security code fails to appear

It a new feature
New Contributor

Re: one time email security code fails to appear

Yes...like our perpetual price hikes, no response to support emails, etc - features.
New Contributor

Re: one time email security code fails to appear

I'm back as of this AM (in US).
Maintenance over the weekend that we were not notified on?
LogMeIn Contributor

Re: one time email security code fails to appear

@LomeinNoodles  @Raforbessr  @allenlbrown  Sorry for the delay in getting back to you.

 

I checked with some folks in operations who were unaware of any communications issues over the weekend.  I'm assuming everything is working now, but please do let us know if something like this should recur again.

New Contributor

Re: one time email security code fails to appear

it's not working again...down all day today!!!

STILL not working!

New Contributor

Re: one time email security code fails to appear

I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!
New Contributor

Re: one time email security code fails to appear

@allenbrown - THANK YOU!!!!