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Malyap
Active Contributor

Applet is not working

When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date. 

 

Screenshot (37).png

 

 

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Applet is not working

@Malyap  You may still have a local network problem there.  Are you able to test any other devices or network connections? 

Malyap
Active Contributor

Re: Applet is not working

There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).

 

AshC
LogMeIn Contributor

Re: Applet is not working

@Malyap  If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic.  Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support