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Forum Discussion
Applet is not working
When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.
7 Replies
Nandish thanks for getting back to me.
I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.
- When I try it in my laptop with the same network connection it works, but when I try it in my pc the chatbox appears and shows "connecting" but never connects.
- Hey, even I am facing the same issue my applet is stuck on connecting to a technician but never gets connected. Did u find the solution?
Malyap If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic. Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support
There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).
