cancel
Showing results for 
Search instead for 
Did you mean: 
slimjim1
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

This fix did not work for me.  How can I send the log to you.  I don't see an attachment option in this forum.  Even if it did, I'd prefer not to publicly display a log that contains a lot our company's External IPs.

 

The only thing I did different was restart my pc instead of restarting logmein which presumably accomplished the same thing...because stopping/starting logmein within the LMI Control Panel just spins endlessly at "Stopping Logmein".  

 

Worth mentioning that I can connect to other machines from the affected machine just fine, which you will see several successful connections that I made today during my shift in the log.   Just no other machines can connect to it.

GlennD
GoTo Manager

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

Hi @slimjim1,

 

Thank you for trying. To send us the log files please click on my community nickname and you should see an option in the upper right to Send a Message

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
Orestes85
New Member

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

@GlennD  I'm having the same issue/ errors as described earlier in this thread.

 

I can connect to other workstations on my domain remotely so I used RDP to access my workstation and then uninstalled all LogMeIn software and reinstalled via download links from GoTo Central.  I did the same with the computer I am connecting from. 

 

Initial setup of LogMeIn Control Panel was having a few issues - First it was unable to start the LogMeIn service.  I was unable to manually start the service via services.msc.  The LogMeIn Control Panel had a pop up stating "Enabling..." with a spinning circle and I had to force close the Control Panel.  After another restart The service was started, LogMeIn Control Panel showed "Enabled" but was not Accessible due to the workstation not being connected to the internet (as I was remoted in from 20 miles away?).  Connection/Event Monitor was saying LogMeIn believed the workstation only had a loopback.

 

I closed the Control Panel, force closed any processes related LogMeIn, manually stopped any services, and flushed DNS. Ran LogMeIn again and no change. Restarted, remoted back in to other workstation, rdp'd back to my workstation, and the issue was now resolved.  LogMeIn Control panel showed Enabled and Accessible.  I signed out of the RDP session, signed out of the LogMeIn session to the other workstation, and tried to log in to my workstation via LogMeIn Client. First attempt states the connection was lost (Hangs on the Verifying step. I have checked that the cert used for my workstation is the same one used for the workstation I can log in to.  Both workstations are on the same switch, behind the same firewall, using the same anti-virus, have the same GPOs issued from the same domain controller.

 

Log of most recent login attempt:

2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Referrer: https://secure.logmein.com/r.asp?r=mycomputers
2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED>- Browser: RAConsole
2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Client IP: <REDACTED>- direct access allowed.
2022-08-14 19:07:56.091 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: WebSvc.DLFF
2022-08-14 19:07:56.091 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Log.Debug
2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowAutoLogin
2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.DontListDomains
2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Appearance.CustomLogo
2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Appearance.CustomMsg
2022-08-14 19:07:56.216 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Request for /default.html?rawtnl=49785219_0&gwsid=_jM2doSCTBg1vdQ5FKvFzkehWdQ5ExE5 returned 200 OK (17990 bytes).
2022-08-14 19:07:56.482 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: WebSvc.DLFF
2022-08-14 19:07:56.482 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Logging in as 'DOMAIN\user'.
2022-08-14 19:07:56.638 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Logged in successfully.
2022-08-14 19:07:56.654 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025D0 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036190854719; startDate: 2022-08-14T23:07:56)
2022-08-14 19:07:56.748 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - User is administrator.
2022-08-14 19:07:56.874 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Loading user profile...
2022-08-14 19:07:56.874 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Error loading user profile, The parameter is incorrect. (87)
2022-08-14 19:07:56.874 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
2022-08-14 19:07:56.874 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
2022-08-14 19:07:56.874 - Info - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - Session - <REDACTED>:DOMAIN\user - Request for /default.html returned redirect to main.html
2022-08-14 19:07:56.999 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: LOG.DEBUG
2022-08-14 19:07:56.999 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED>:DOMAIN\user- Request for /remctrl.xml?view=0 returned 200 OK (9174 bytes).
2022-08-14 19:07:58.109 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025E8 - Session - <REDACTED>:DOMAIN\user - Unsupported client options: REACTIVESUPPORT
2022-08-14 19:07:58.390 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025F0 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036190854716; startDate: 2022-08-14T23:07:58)
2022-08-14 19:12:58.223 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x00000390 - template - Cannot access settings from template: WebSvc.DLFF
2022-08-14 19:12:58.223 - Info - LogMeIn - DOMAIN\user - 04516 - 0x00000390 - Session - <REDACTED>:DOMAIN\user - Request for /default.html?logout=yes returned redirect to https://secure.logmein.com/r.asp?r=mycomputers  

 

 

 

 

 

GlennD
GoTo Manager

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

Hi @Orestes85, welcome to the community.

 

Thank you for the detailed post, I have opened a support ticket for you with these details and attached the log files.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
slimjim1
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

@GlennD I just sent 2 PMs with my Logs from attempting to connect since the log was too long to fit into the 60,000 character limit.  If there's a way to upload straight ".log" files on this forum through PMs it also eludes me.  My affected Machine also acts exactly as described by Orestes85.

dnguyen1
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

Please provide us with updates or if there is a temporary fix we can use. I had uninstalled and re-installed LogMeIn several times at the start of this and its going on weeks now without a solution. I am still unable to connect to the host computer even though the control panel says it is accessible. The only way I can restart LogMeIn is by restarting my computer. Otherwise, it just endlessly spins. As mentioned by another user, I can also connect to other machines from the affected machine, I just cannot connect to this specific one.

 

 

Khaos_Storm
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

Same.  Support hasn't really been helpful.

They just keep repeating "It's your firewall" and "How are you since we last talked?"

 

They've asked for logs several times (and I've provided them), and several times they have come back with these same responses.

It has been over a month since I opened my ticket, and this still isn't fixed.  Still at "Must be your firewall" while the other 78 machines connect fine through the same firewall.

 

-Currently test-driving Splashtop as our replacement. 

dnguyen1
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

I agree. Every rep who reached out to address my ticket had me uninstall/reinstall the program several times & then said it was the firewall which it is not. All other machines at our firm have not had any issue. I was hoping the community discussion board would get better results

slimjim1
Active Contributor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

I even temporarily disabled the Firewall for the network this machine is on (even though the 20 others on the same network are unaffected) and removed all AV on this machine (even though it's LMI's AV), and disabled Windows Defenders Firewall..to no avail.  Whatever is causing this, It isn't a firewall and it clearly isn't a one off based on this thread.

JLSantos
Visitor

Re: Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

Same issue here since May 2022. I tried every suggestion from LMI and even they connected to 1 machine for hours and didn't fix the issue.

More and more machines have the issue every day or week.