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Shameen
Active Contributor

Cannot control host

Administrator of logmein accounts can control accounts but other users cannot control only view.  It was working normal till yesterday.  Suddenly stopped working.  How can we resolve this issue?  we are in latest build  4.1.0.15576

1 ACCEPTED SOLUTION

Accepted Solutions
Shameen
Active Contributor

Re: Cannot control host

We deleted users and created again, its working now. Thanks.

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3 REPLIES 3
GlennD
GoTo Manager

Re: Cannot control host

Hi @Shameen,

 

I am checking with Support to see if we have received any similar reports of this with version 4.1.0.15576. We released version 4.1.0.15576 on July 17th, so I would assume you have been using it for a couple of weeks already? 

 

Glenn is a member of the GoTo Community Care Team.

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Shameen
Active Contributor

Re: Cannot control host

It was working until two days before.

Shameen
Active Contributor

Re: Cannot control host

We deleted users and created again, its working now. Thanks.