Hi, we are getting " error 0a000410 lib 20 reason 1040" when connecting to client pc.

[Thundagar]

Hi, when connecting to one of our client pc's we get the error message:

error 0a000410 lib 20 reason 1040, does anyone know how to solve this?

copy of the full message below:

LogMeIn Remote Control Client
Copyright (C) 2003-2024 LogMeIn, Inc. Patented and patents pending.
Host reports version 15460.
Client version 5553.

Connecting...
console-czrfsngpdi.lmi-app24-04.logmein.com (158.120.16.134), port: 443
Connected.

Negotiating SSL ...
SSL connected and negotiated the following cipher:
Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits
Data encryption: TLS_AES_256_GCM_SHA384, 256 bits

Host SSL certificate verified.
Certificate issued to computer: *. Imi-app24-04.logmein.com
Certificate issued by: DigiCert Global G2 TLS RSA SHA256 2020 CA1

Authenticating ...

Error occurred: error:04000410:lib(20) :: reason(1040)

[GlennD · Accepted solution]

Hi @Thundagar, welcome to the community.

Please take a look at the solution in this post: https://community.logmein.com/t5/Pro-Discussions/Error-when-connecting-Error-occurred-error-14094410...