LogmeIn Client shows offline. Cannot connect to it.

[andreif]

Hello,

For some reason, i`m getting this when i`m trying to login to LogmeIn Client:

Your computer is offline

Sorry, LogMeIn requires an Internet connection. Please check your network.

(for some reason, i dont have permission to upload screenshot)

Obviously, i do have internet and nothing wrong with the internet connection, as i`m able to surf and use the internet.

Thank you!

[KateG]

Hi @andreif welcome to the GoTo Community.

Have you tried the recommendations in this post? 

[andreif]

Hey Kate,

I think you misunderstand the problem i`m having it. is not the same. the user is already logged in with the client.

this is totally different, I`m not able to actually login into logmein client desktop application itslef.

i cannot post screenshot so you can better see exactly what`s the message.

[KateG]

@andreif my apologies. To rule out of it's the network blocking LMI, have you tried a different network connection? 

[andreif]

Hello Kate,

I tried 3 different networks from 3 different providers as well hotspot from mobile, and on all networks i`m getting same thing

bellow screen shoot

https://ibb.co/BrsDq1S

[KateG]

@andreif thanks for verifying and for sharing the screenshot. 

It looks like the issue is localized to that computer. I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. 

If you are still stuck, If you download and run this file it will put our Client software in debug mode and it will generate log files that may also help us find the cause of this issue.

[andreif]

Hey Kate,

Thanks for getting back to me.

It does not relate to the single computer, as anyone in the office both on mac and windows cannot use the desktop application. 

You asked me to download and run this file, but i dont see the download url. can you please provide it so i can send you the logs.

On the article you sent, is just allowing ip and domains on the firewall, but our firewall in office does not have any blocked policies at all. 

Again, we are able to access trough the web browser, but we cannot sign in on the desktop app. 

Thank you!

[andreif]

Apologies, seen the download client debug zip now :d thank you, i`ll come back with logs

[andreif]

Sorry Kate, where i would find the logs?

Was looking in the Logmein folder under Program files / Program files (86) or under C drive anywhere but could not find anything. Please advise! 

[andreif]

Think i found it, but i don have permission to attach files

so if any help here last lines of the logs

2023-09-04 09:22:25.262 - Debug - LogMeInIgnition:23776 - Test Proxy - - Response headers:
HTTP/1.1 200 OK
Cache-Control: public,max-age=1200
Content-Type: text/html
Last-Modified: Mon, 14 Oct 2013 15:10:54 GMT
Accept-Ranges: bytes
ETag: "013a393efc8ce1:0"
Content-Security-Policy-Report-Only: default-src 'self'; script-src-elem wss: https://*.coveo.com https://*.logmein.com https://www.logmein.com https://*.logme.in https://*.logmeininc.com https://*.goto.com https://*.lmiutil.com https://*.6sc.co https://*.nanorep.com https://*.nanorep.co https://*.google-analytics.com https://www.google-analytics.com https://*.boldchat.com .... HERE BUNCH OF DOMAINS LISTED.....

then continues with:

P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTR STP IND DEM"'
Strict-Transport-Security: max-age=31536000
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
X-UA-Compatible: IE=edge
X-Frame-Options: SAMEORIGIN
Date: Mon, 04 Sep 2023 08:23:18 GMT
Content-Length: 8

2023-09-04 09:22:25.264 - Info - LogMeInIgnition:23776 - IgnitionLib - INFO - Affiliate Id not set!
2023-09-04 09:22:40.492 - Error - LogMeInIgnition:23776 - CLS login - - Could not load URL 'https://accounts.logme.in/auth.aspx?loginattempts=1&clusterid=23&returnurl=https%3A%2F%2Fasterisk.we...'. Status code: 400 (0x00000190)