Still having this issue with zero answers from Logmein Support. Ive called them at least 5 times this week. There initial fix seems to work initially then reverts back to not seeing any icons or dock. Not sure whats going on with them, but i found Team Viewer works fine with no issues.
Hi,
When you post can you please include if the Mac is an Intel or M1 model and the version of Mac OS it is running?
It's still happening on both Intel and M1 for us.
I am having the same issue. All privacy and security settings are correct. It will work fort a short time then when you try to log in all you get its the desktop wallpaper and menu bar. I have talked to tech support and each time we uninstall then reinstall and it works for while then stops again. I have checked the hard drive settings the sleep settings nothing seems to change anything. Mac Studio and Imac 2017 both running 12..5.1 and they both have the same issue.
Has anyone found a fix for this? I set up logme in on two computers before leaving on vacation & tested accessing them from eachother, worked fine. Both running OS Monterrey, both M1 macs.
Now that I'm on vacation & trying to log in remotely from my intel macbook running Catalina, all I get is the top menubar and the logmein wallpaper. I'm obviouslly not able to do any troubleshooting on the remote computers because I'M NOT THERE. kind of the point of logmein.
Hi All!
The reason of that only the desktop wallpaper and menu bar is visible is that the LMIGUIAgent.app (the component that is responsible to record the screen) does not have effective Screen Recording permission in System Preferences -> Security & Privacy -> Privacy. The check box might be checked but due to a situation unhandled properly (by the OS) the previously granted permission is lost when some action/events happen (like fast user switching).
We identified the cause of the problem, implemented the fix and plan to release it soon.