I am setting up a new Windows 11 PC and went to the LMI Central website and logged in using the Chrome browser. I have about 20 seats currently and needed to put in the access credentials for each one. I started with a client who has an access code and it went in fine and connected. However when I tested it a few minutes later it asked me for the code again. This continued so I tried a client with a username and password, again it connected fine but when I disconnected and tried to reconnect it only showed the username and not the password. Again I had to re-enter the password but again it was forgotten after I logged out. Wondering if it might be a browser thing I opened the Edge browser and tried the same process from there. This time the credentials were saved and auto-logon worked fine. This does suggest a problem of some kind with Chrome. Could it be a setting that needs changing I wonder. I should point out that I also use the LMI Client App and have had no problems there either. Any help here would be much appreciated.
@Robolovsky welcome back to the Community.
Can you confirm that you had 'Login Credentials can be saved' checked when you were using Chrome?
Hi Kate. Thank you for coming back so quickly. Can you tell me where I find the page that you are showing in your reply please?
The thing is that I didn't change anything between viewing in Chrome and viewing in Edge. Very odd.
I think I have found the page you sent me Kate. In the Users section. I only have a few users and all are set to allow saving of credentials. What I do have is about 20 seats which I manage and I cannot save the credentials in Chrome but have no problem saving in Edge.
@Robolovsky thanks for checking the settings. This appears to be an issue affecting some, I have reported this experience to the team. Thanks for sharing your workaround.