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TYamada's avatar
TYamada
New Contributor
7 months ago

I have a question about how to read LogMeIn logs.

I have a question about how to read LogMeIn logs.
When I use LogMeIn on Windows, how do I read the following log output on the host side?

C:\Users... \AppData}Local\LogMeIn Rescure Applet...
 Rescure.log
 Rescure.info

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi TYamada, welcome to the community.

     

    You should be able to open those files with most text editors like Notepad or Wordpad on Windows

     

    To read the encrypted logs, you have to Tool->"Export Diagnostic Logs" (in the Technician Console), and read the decrypted files on the Technician Console side.

     

    • TYamada's avatar
      TYamada
      New Contributor

      Hi GlennD, thanks for the response.

       

      I opened the log file in Notepad as you suggested. However, much of the content was not converted to normal text, but was garbled or encrypted. So I could not read from the log file what kind of operation was performed.

       

      What is the best way to check afterwards what operations were performed on the host using LogMeIn Rescure?

      • GlennD's avatar
        GlennD
        GoTo Manager

        TYamada the contents of the logs shouldn't be encrypted, is there something specific you are looking for?