Keep getting logged out

[sphothisane]

A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but ever sense i had to change my password, i now have the same issue. we have went into settings to put to never be timed out, but still getting logged out. we have both uninstalled and re-installed LMI and ever deleted all folder data. We have even went onto the LMI website to see if there are any settings to change for this, and nothing seems to work.

[bcarl57239]

Same here!! I also have MFA enforced so I have to go to my authenticator app and get the code which tends to become annoying when having to do it 10+ times a day. I also uninstalled/reinstalled which didn't help. Support told me to change my password, but this didn't change the outcome. My boss adjusted the sign-out time on the browser version and this didn't change anything either. It sounds like a glitch that they need to address and release a patch for LMI Client.

[GlennD]

Hi @bcarl57239,

Please give our toll-free support a call so they can gather more details and troubleshoot the issue.

[sphothisane]

We have reached out and they have suggested a few things, but nothing has work yet. We have sense called again to continue the ticket to try and get the issue resolved.

[bcarl57239]

Please let me know if you find a permanent solution. They released an update last week, but it didn't seem to resolve the auto sign-out issue.

[KateG]

@bcarl57239, @sphothisane  sorry to hear this isn't resolved. Currently, there is not a known issue that would cause you to be logged out. We do suggest you continue working with customer support to help identify why this is happening. 

[sphothisane]

Hey no luck still. We were sent a link to try with the download they gave, but no luck with this. I am really surprised not a lot of people are having this issue

[sphothisane]

Hey Kate yeah we are vigorously working with them to try and get this fixed. We are not having any luck. Will keep updated here when ever we get something new 

[sphothisane · Accepted solution]

We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

[bcarl57239]

Interesting! I will have to give this a try and let you know if it resolves the issue with my account as well. Thank you!