The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
ServiceNow Integration error with OAuth token generation
While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error:
Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's cross-scope access policy
To give more info for the solution that worked for me:
Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes
8 Replies
To give more info for the solution that worked for me:
Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes
- The issue for us was with an oAuth table in ServiceNow, since our instance is around 10 years old the table was originally extended from a different table than you would see on a new instance. ServiceNow support needed to run a script to re-parent the oAuth table and fix the issue. Hope this helps.
Ken There is a table that needed "Allow client scripts" to be set to true to allow it. I will try to find more detailed info from when we were spinning this up.
I am seeing the same behavior just wondering how you resolved the issue.
Thanks,
Ken
I have a support ticket open with both LogMeIn and with ServiceNow. So far ServiceNow has been most responsive and we are working to figure out the issue. Still no contact back from LogMeIn.
HI bcclodfe
While I'm unclear if your integration problem is related, it is also important to follow these directions from the start: https://support.logmeinrescue.com/rescue/help#rescue-t-rescue-integration-servicenow-certified-integr
Once you've followed these steps exactly, you may want to call into support so we can take a closer look at the set up.
I checked the oauth_entity table, Application Access did not have Can Read checked for All application scopes. I checked this, cleared cache for the heck of it, and tried again. Same error. Allow access to this table via web services is also enabled
