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Forum Discussion
bcclodfe
5 years agoActive Contributor
ServiceNow Integration error with OAuth token generation
While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's...
- 5 years ago
To give more info for the solution that worked for me:
Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes
bcclodfe
5 years agoActive Contributor
I checked the oauth_entity table, Application Access did not have Can Read checked for All application scopes. I checked this, cleared cache for the heck of it, and tried again. Same error. Allow access to this table via web services is also enabled
- AshC5 years agoRetired GoTo Contributor
HI bcclodfe
While I'm unclear if your integration problem is related, it is also important to follow these directions from the start: https://support.logmeinrescue.com/rescue/help#rescue-t-rescue-integration-servicenow-certified-integr
Once you've followed these steps exactly, you may want to call into support so we can take a closer look at the set up.
- bcclodfe5 years agoActive Contributor
I have a support ticket open with both LogMeIn and with ServiceNow. So far ServiceNow has been most responsive and we are working to figure out the issue. Still no contact back from LogMeIn.
- Kela5 years agoNew Contributor
I am seeing the same behavior just wondering how you resolved the issue.
Thanks,
Ken