Unable to launch Remote Control Session
I've run into an issue that started late last week where I am able to establish a connection to a remote computer using Connect on LAN, however when I try to start the Remote Control Session, it shows the Connecting... dialog for about 20 seconds and then that fails and kicks me back to the previous screen.
I can access the File Manager, so I know I have a connection with the remote computer, and nothing has recently changed regarding our network configuration. These remote machines have all been connected to previously without problem.
Additionally, this only seems to affect some of the machines at a given remote site. I've also run into situations where I am able to connect to a machine, but then after I reboot it, I am no longer able to start/re-start a remote control session.
Has anyone else run into similar behavior?
Joe
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.