Unattended access for multiple technicians

[HSH1979]

Hi all, in our company we have the following need:

We have 10 Pc's that needs to be remotely managed by  more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot configure the second one

I tried adding the second technician with all the needed permission but that doesnt work.. 

What is the correct way, if its doable?

thanks and regards

Marco

[KateG]

Hi @HSH1979 Welcome to the GoTo Community, 

Have you tried setting up a technical group and assigning permissions? 

[HSH1979]

Hello, looking at videos and training it looks my account on the console is  missing something.

I dont have the possibility to create groups, also the calling card feature is missing.

[GlennD]

@HSH1979 It looks like you might not have the permissions needed currently. Another solution is to create a specific installer via the access wizard, and assign certain technician groups or individuals to specific machines that way. As they install, they have their assignments already https://support.logmeinrescue.com/rescue/help/setting-up-unattended-access-on-multiple-computers-acc... 

[HSH1979]

Hello, thanks but it looks also the access wizard is not available for me.

This is how the console looks.

Probably i need to ask  my admin to give some more permission for my account?

[GlennD]

If your account has a Super Admin I would talk to them. They can either increase your permissions or create the group for you.