Transferring files to a client from a network drive not working
When we try to transfer a file from a network drive (full access, on a domain) via GoToResolve to a customer, it doesn't send after we click download on their end. It just sits with a grey bar. We are in admin mode and have file access in GoToResolve. Happens from either the web portal or local install of GoToResolve. It did work in GoToAssist Corporate just fine but our license for that has expired so we either need this resolved or we will have to look elsewhere for support tools.
Okta Integration/Single Sign On
Hello, We are migrating from GoTo Assist to GoTo Resolve, we already have the Okta SSO workflow built out for Assist, but it appears that the Resolve documentation is not full parody. Is there any plans to build out the workflow to be the same or better? There is also no documentation regarding a GoTo Resolve Child App in the Okta documentation found here https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-LogMeIn-Parent.htmlSharing a Remote Session
We had a situation yesterday where I needed to share a GoToResolve session during a Microsoft Teams meeting. However, whenever I shared the screen (I have a dual screen setup) then the participants in meeting couldn't see the remote session as the screen just hung for them on the last image prior to sharing. In the end I had to go back to using GTA to share the remote screen which worked perfectly. Is there a way to get around this issue?