Michael16
Retired GoTo Contributor
Joined 7 years ago
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Re: how can i export or print a list of all devices from goto assist, it used to be possible in the old version!
Hi Adam, there is currently no replacement for the old report, but I do have a suggestion that may work for you. When managing your devices you can see a list of all devices in a particular group by clicking on the device group name, or you can click All devices to display them regardless of group. Once your list is up, you can either take a screenshot of your list and save it as an image, or print the page to a PDF file. Keep in mind you'll only be able to see about 100 devices at a time per page.10KViews0likes0CommentsRe: Play video embedded in PowerPoint and mix multiple computers and cameras to a GoToWebinar -
Hi Robert, what kind of connection links the camera to your capture card? Our software primarily only supports USB or HDMI connections; if you're using another type of cable, it may not work with our application. Will the presenter and the audience be in the same room, connected through the same computer? This might be possible, but it could require a complicated workaround (I'd have to do some reading to figure exactly how). Using different computers will let you hook up different microphones much easier.17KViews0likes0CommentsRe: I need attendees to be able to chat with each other, but I don't see how.
Hi Heidi, it is currently not possible for attendees to chat with other attendees; however, organizers/panelists responding to questions do have the option to "Respond to all" when answering to questions, rather than responding privately to the individual asking the question.13KViews0likes1CommentRe: Cancel automatic renewal
Hi Carlos, our support team can cancel and purge your account from our system; we just need to verify you are the account holder before we can do so. Please give our 24/7 support team a call at your earliest convenience and one of our agents can assist.5.9KViews0likes0CommentsRe: Follow-up E-mails
Hi Janell, GoToTraining does not have a means to send follow-up emails to absentees. I apologize for any inconveniences this may cause for you. You can still generate a registration report and manually identify who did not attend the training and send your own email out to these registrants.4.4KViews0likes0CommentsRe: Best and nicest way to direct users to submit a ticket in my email signature
Hi Eddie, this would really boil down to personal preference. I think that most people would miss a hyperlink included within your signature itself, so perhaps including a brief statement before your signature would be most effective? Something like: "If you have any additional issues, please submit a new case here. Best, Eddie"954Views0likes0Comments