ContributionsMost RecentMost LikesSolutionsCase Sensitivity ChangesChanges in case sensitivity don't make sense. I have a Group with a name that includes specific case sensitivity, such as "iPad Users". However when this group is sorted in a list, such as Incidents Dashboard, the application normalizes all of the text so that it displays as "Ipad Users" This simply doesn't make sense to do.Re: Issues Managing SubStatuses (Not Resolved Statuses)Thank you Luke, That's exactly what I'm searching for. However, I do not see that option when creating a Report. Can you look at our settings and see if I did something wrong when setting those sub-statusesIssues Managing SubStatuses (Not Resolved Statuses)We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (and subsequent email functionality from Reports). It would also be helpful to have this available in Triggers. Is there anyway for us to use these Statuses with Reports??Email Response OperatorsIt would be very helpful if you could use the email responses for some case types for actions in the case. Such as a response to a Change with the text "#approved" could mark the Change as approved.