VRLDO
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Re: Chat does not show new messages once you copy from the chat and paste into another application
OK I have some additional information, and I think it's actually working as intended... What they said is that initially the chat "auto-scrolls" meaning as chats come in, you constantly see the latest chat at the bottom of the tab and the older chats disappear from the top of the tab. But if you "leave" the chat tab and click on something else (in their case the Teams window) and come back, then you have to manually scroll. I noticed that when I produce webinars, as I move back and forth between the People and Chat tabs to check for issues, I have to scroll through the chat to catch any questions. I personally have never noticed an "auto-scroll" because I'm constantly checking multiple tabs. (These teammates are new and just learning GoTo.) Also, when you return to the Chat tab any private messages have a message that displays that it's a private message and you have to click on it to show the private messages. In answer to your other questions, we use Windows 11 and are using the GoTo app, and they are new so it's always the experience for them.785Views0likes1CommentChat does not show new messages once you copy from the chat and paste into another application
Hi - two of our teammates have experienced this...during a webinar, we run a separate chat in another application (Microsoft Teams) that we copy and paste GoTo messages into so that the team can decide who answers the question or if we need to table it. We keep our team chat separate so that the GoTo chat isn't full of our back-and-forth messages. Once they copy and paste from GoTo into Teams, new messages do not show up in the GoTo chat. They discovered a workaround...when they click "Pop Out" to separate the windows in the interface, wait a few seconds, and then merge the windows back, that takes care of the issue. However, they shouldn't have to do that to fix the problem.814Views0likes3CommentsWhy are the chat messages no longer color-coded?
We promote the use of sending questions to Organizers Only if people are too shy to ask a question "out loud" - we could easily see the pink messages so we would not mention their name. Now they are all green. Who thought that was a good idea to get rid of the color-coding?Solved601Views0likes2CommentsWhy is Flexible Layout only for the Presenter?
This is just terrible. We have a team of producers on our webinars, the person that's presenting is generally not the one that is trying to monitor attendees and chat at the same time. Is there some magic way to undock those two tabs for Organizers who are not presenting?Solved1.8KViews0likes6CommentsWhat is going on with the recording file sizes??
I asked our part-timer to create a spreadsheet of the recordings running up to the rollout of the new interface and HOLY COW. Why are they exponentially bigger? For example, a 42 minute recording, screen shares, 27 attendees, NO webcams, is 182 MB in size and before the rollout...a 43 minute recording, screen shares, 52 attendees, NO webcams is 42 MB. There is consistent discrepancies among 30 of our recordings before and after the rollout. Seems like this new interface is hogging a lot of resources.Solved1.3KViews0likes2Comments