kenklabeltraxx
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Re: Clipboard Sync no longer works - Desktop Console
I'm using a Mac and mostly going to Windows computers, all operating systems, 10, 11, Windows Servers, 2012r2, 2016, 2019, 2022. I think I might have fixed this by going into Security & Privacy and adding GoTo Resolve Desktop Console to Input Monitoring under Privacy. I seem to have less problems if I use the desktop console in my Windows 11 Parallels virtual machine rather than using the desktop console directly on my Mac computer running 12.6.3.2.2KViews0likes1CommentCan't type characters requiring the shift key on some remote sessions
I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characters requiring the shift key. I try switching preferences between local and remote keyboard settings, but that doesn't make a difference.4.2KViews2likes18CommentsBlack screen when connecting to Windows machines with Trend Micro installed
I have several customer now with Windows computers running Windows 10 Pro, Windows 2016 Server or 2019 Server where Trend Micro AV is installed. I try to connect with Go To Assist Unattended Support and the session starts, it's says Connecting...then I just get a black screen. After about 30 seconds I get a message that says "Some programs, especially antivirus programs, cause remote support sessions to quit because they don't allow remote computer access. Please disable any unnecessary programs or remote access restrictions on the unattended machine and try again." I was able to get one of the customers to uninstall Trend Micro and I am now able to remotely access their Windows computer again, but the other 2 customers refuse to uninstall Trend Micro. I have asked LMI support what needs to be done to allow Go To Assist Unattended to work with Trend Micro. LMI support gave me this link to whitelisting and firewall configurationhttps://support.goto.com/webinar/help/optimal-firewall-configuration-g2w060025 which does not help. Has anyone else run into this issue with Trend Micro? Any assistance would be appreciated.Solved6.1KViews0likes3Comments