donalmurphy
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Re: Pre-recorded video not appearing in webinar recording in new app
Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through. Donal88Views0likes1CommentPre-recorded video not appearing in webinar recording in new app
My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts. Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro. I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro. During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel. Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording? Cheers, DonalSolved1.2KViews0likes21CommentsRe: Pre-recorded video not appearing in webinar recording in new app
Hi Kate, The most recent webinar that was impacted is342-095-227. My APAC colleagues hosted the same webinar for our Asian community and what's interesting is that the recording of the webinar does include the same pre-recorded video that was shared during the broadcast. The ID for that particular webinar is 873-577-867 in case you are able to compare and contrast settings between mine and theirs that could shed light on why I'm having the issue and not them. Thanks, Donal885Views0likes11Comments