bbazian219
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Re: Remote support issues on new Dell computers
There is nothing special on the laptops. Windows 11. These are corporate laptops, so they do not load a bunch of crapware on them. The issue is not on a one-off computer issue. I am having this on everyone. I do not have any issues with Workspace One Assist and I am finding to have to use it more and more. GTA is more convenient but if this continues, I will just have to abandon it.Remote support issues on new Dell computers
I just got a shipment of new Dell Latitude 7440 laptops. GTA v5 is basically useless on all of these laptops. Once connected the remote control is basically non responsive. I am not in the process of working on the 4th computer and all have the same issue. The computer is new out of the box with nothing installed other than the factory OS image. Anyone else having this issue?443Views0likes3CommentsUnattended computers still go offline
I am still dismayed how this is still an issue. Randomly computers stop showing as on line. Some I am never able to get to unattended mode. Uninstall and reinstall of the client does not do it. This is extremely frustrating. Is there a better way to reregister a computer with the console so that they appear again? Every time I do house cleaning to get computers off that have gone dormant for a period of time, more show up. To say that this service is unstable is an understatement. I may try to call support my my experience with any telephone support these days is poor at best. Long wait times.1.2KViews0likes1CommentRe: Unattended access clients off line
I still have issues with computers going dark on the console. I think it is time to look for another solution. I have clients that I have reinstalled many times only to have the fall off again. This has been going on way too long and I need a stable solution.3.6KViews0likes0CommentsRe: Unattended access clients off line
We have had similar issues on and off. After they rolled out a new 5.0.0.505 it seemed to be a bit better. I had to manually uninstall and reinstall several hundred computers. Looks like they are now rolling out 5.1.2.675 and we will monitor to see how it goes. I have some of the older legacy 4.x agents installed on some computers and can access them from the new V5 console and have never had any issues with them.5.2KViews0likes8CommentsRe: Unattended access clients off line
I spoke to tech support and this appears to be a systemic issue. The tech said that the developers are trying to figure out what is happening. The issue appears to be on the level 5 platform and not on 4. She asked me to send all kinds of diagnostic info and said that we can uninstall the 5 version and install 4. Not quite acceptable. This is a major issue for us. We have remote users all around the country and this is becoming a real pain.4.5KViews1like10Comments