derekm1
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Re: Bulk delete v4 devices in v5
GlennD We do not have the v5 client pushed out to all yet. We're just coming up with a plan with what has to be done. We do currently have 2 device groups. So what you're saying is when we deploy we should deploy to a different device group and then we can delete the existing device groups which will remove the old v4 client?Bulk delete v4 devices in v5
I am not seeing a way to bulk delete devices in Gotoassist v5. This is a big problem for many reasons. When installing Gotoassist unattended v5 it is installing side by side with v4 causing duplicates in the console devices list. All these v4 duplicates have to be deleted from the console devices list. Devices are decommissioned and have to be removed manually This is feature absolutely necessary for larger organizations. A partial fix would be for Logmein to change the v5 customer installer to remove old versions prior to installing the new, but that still doesn't remove the duplicate devices from console.Solved3.1KViews0likes5CommentsRe: Device List doesn't have a refresh button
This appears to be because all our machines have the v4 customer agent installed. Is LogMeIn ever going to push out an update to automatically bring v4 customer agents up to v5 or is this up to the org to figure out how to upgrade on our own?3.3KViews2likes0CommentsRe: Device List doesn't have a refresh button
Hi GlennD I just tested this again with many different computers and this automatic updating of the devices tab is not working. Devices that were offline when I opened v5 Agent console remain offline in agent console until I close and reopen agent console. The devices tab has never auto updated since we started using v5 agent console.3.3KViews0likes1CommentRe: Device List doesn't have a refresh button
GlennD Is there an update on this? I have submitted feedback in v5 for this many times. v4 had the refresh device list button. It's annoying to have to keep closing and reopening Gotoassist v5 agent console to refresh a device's status.3.4KViews0likes3Comments