rcota
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Unable to Save or Email in Help Desk Tickets
Has anyone had the issue where they are unable to Save a Ticket in the Help Desk? This started around mid day on 8/24/22, when we go to the Help Desk and Add a Ticket, when we fill out the information then try to click Save Ticket, we get a red label at the top saying Internal server error, and nothing happens. Doesn't save it doesn't navigate away from the page. We tried then sending the ticket in through Email to the Service Group email address and that is not working either. We never get an email or a new ticket appearing in the Help Desk. Any Ideas? I created a Support Ticket, but My experience with GoTo Resolve is that they are very slow to respond to support requests, have yet to hear anything back since then. Everything else seems to work in Resolve, Except the Help Desk, which we use to track all service requests, and basically dead for us at the moment.Solved1.2KViews0likes2CommentsRe: July Product Update
Enjoying this product so far! Feature Suggestions: Help Desk - Show the Name of the Assigned Agent on the ticket in the Dashboard status view instead of just the contact picture - Assign multiple agents to a ticket - Allow sorting of the Category list on a service group to control how its displayed to the user - Allow controlling of the email notifications, like when they are sent throughout a ticket194Views0likes0Comments