dcovey
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Joined 4 years ago
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Re: Remote Execution Asset Selection Import
We have other systems that scan for vulnerabilities for Windows, MacOS, and 3rd party apps. We have found the GoToResolve remote terminal and remote execution our best way to test and implement the required changes, uninstall or patch applications. Some of the vulnerabilities have hundreds of endpoints that need to be patched. If we could upload a .csv of the computer names into the remote execution job, it would save us a lot of time. The majority of remote execution jobs are done through PowerShell scripts so we can log the events for success or failure. They include registry changes, file transfers, invoking commands such as MSIEXE.exe to install, update, or uninstall apps.1.5KViews0likes0CommentsInvite Another Agent to Unattended Session
I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unattended devices. There currently is no way for us to get the session ID to share with the other agents so they can enter it in the Support tab under Collaborate with Others. The only way to have a session with a discoverable session ID is to have the end user start a manual session. This is a deal breaker for us. As the help desk manager and tier 3 support agent, I need the junior techs to invite me to sessions. Is there any development being done to bring this capability to this new product.1.8KViews16likes5Comments