ContributionsMost RecentMost LikesSolutionsEscape from Names Directory In the spell by name directory, there is no way to escape back to the main greeting or auto attendant. A timeout and invalid entry choice should be added to this node in the dial plan. No one should have to hang up to get out of a loop. Names Directory Just as we can upload a busy or an unavailable message for a user, we should be able to upload an extension name that can be used in the spell by name directory. This would allow central management of the names and avoid listening to a name being spelled by individual letters. Selectable Caller ID on outbound calls within app We have local telephone numbers in multiple provinces across Canada. If I am calling a BC customer I should be able to easily select my outbound number display by a dropdown and show my BC number rather than my Toronto number (the same way that I can if I am sending a SMS message). Presently, one has to go into the PBX admin and select the default outbound caller ID - not user friendly for someone who is not an admin or even is an admin and needs to make this change multiple times in a day. Selectable Caller ID on outbound SMS has disappeared Since the most recent update, we can no longer select the phone number that we wish to reply by SMS to an existing contact with. We used to be able to choose which number we replied with using the drop-down above the message section. Support has said that in order to do this we now have to create a new conversation which then requires a duplicate contact record. This makes our contacts messy and it becomes difficult to track conversations with a particular contact. Although I do understand some accounts may wish to have conversations logged separately, there should be a toggle in the admin section to allow the preferred operation for each client. Support tells me that this is the way the update was designed. Not a good customer experience to have things changed or taken away - especially without updating your customers. Updates are supposed to add functionality - they are not supposed to take away functionality that already existed. Please rectify this issue. Solved