kim_zupancic
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Monthly Feature Retrospective: February 2025
Hello community, Here is a look at the features introduced in February 2025. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! User-Level Admin Settings Additional user-level admin settings to disable the registry editor, service manager, and blank screen features. Learn More Resolve MDM Add-On: Support for multi-tenancy This enhancement is designed for Managed Service Providers (MSPs) to streamline their device management processes and provide greater flexibility Learn More Batch Installation of Third-Party Applications From the devices page, select devices and use the new application updates option to schedule. Learn More Wake a device with Wake-On-LAN Enables remotely powering on end-user devices (PC and Mac) in sleep mode or powered off (PC). Learn More Disable Helpdesk Services in the Customer Portal Admins can control which Helpdesk services are available for ticket creation in the Customer Portal. Retry failed remote execution jobs Set up remote execution jobs to 'Retry job for offline devices' so that jobs can run again within a defined timeframe as soon as the device is online. Learn More Helpdesk API Leverage the Helpdesk API to retrieve services, users, and incidents, as well as to create, update, or delete incidents and comments. Learn MoreMonthly Feature Retrospective: January 2025
Hello Community, We are happy to share the latest features released this past month, January 2025. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! Microsoft Intune integration The integration provides a seamless experience for onboarding and managing Intune-managed devices within the Resolve console Learn More Asset Management: Manage Prohibited Applications Supports agents in managing prohibited applications within their asset inventory. Learn More ConnectWise Integration Enhancements Expanded capabilities, bringing advanced tenant and device management, real-time alerting, and unattended session support Learn More Asset Management: Asset Replenishment Asset Replenishment Management enables agents to set threshold alerts for hardware assets directly in the agent console. Learn More Knowledge Base: Approval Flows Enhanced control over agent permissions for publishing in the knowledge base Learn More That's a wrap!Monthly Feature Retrospective: November 2024
Hello Community! As we wrap up another great year, we're excited to reflect on everything we've accomplished together in 2024. November brought exciting new features, which are highlighted below, but we are also getting ready for our final webinar of the year - a celeberation of the best of Resolve in 2024! Register for the webinar Here is what you can look forward to during the webinar: A look back at the top features launched this year A Peek into what's on the horizon in 2025 A chance to connect with our team Now, let's take a moment to highlight the exciting feature rolled out in November: Script Library for Custom Script Alert: A new resource for creating custom-coded alerts effortlessly Simplified Antivirus Management: Streamlined workflows with a redesigned, user-friendly interface. Antivirus Status Alerts: Stay ahead with alerts to detect critical issues across devices. Real-time Monitoring for Patch Installation: Monitor the status of patches across devices easily and in real-time. Start remote support sessions directly from a ticket: Launch support sessions with just one click – and from any ticket. AI-Powered Knowledge Base (Beta:) Easily create, retrieve, and store articles and FAQs. For a chance to revisit the top features launched this year, get a preview into what's next, and to ask our team your burning questions, mark your calendars and join us on December 10th 2024 for the webinar. Register Now! See you there, Kim Zupancic, Senior Product Marketing Manager, GoToMonthly Feature Retrospective: October 2024
Hello, Community! We are happy to share the latest features released this past month, October 2024. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! Asset Loaning Mark user-assigned assets as a loan, set a return date, and manage them individually or in bulk from the list view. Acknowledge all Alerts The alerts list page now includes an “acknowledge alerts” button for easy archiving. Device to Ticket Links Link a device to a ticket for instant access to the device quickview page and real-time data right from the ticket details. That's a wrap for October 2024!Monthly Feature Retrospective: September 2024
Hello, Community! Once again, we are happy to share the latest features released this past month, September 2024. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! Software Asset Management Automate software discovery and easily add software devices to your inventory. Edit details, manage and assign licenses, and track insights and software usage. Learn More GoTo Admin: AI Setting option Manage content preferences from GoTo Admin. GoTo Resolve Endpoint Protection Trial You can now try out GoTo Resolve Endpoint Protection before making a purchase. Start a 14-day free trial by visting GoTo Admin and managing licenses. Try it Now Integrations Menu Available integrations are now visible from the console. Not seeing an integration you need? You can also suggestion integrations from the menu That's a wrap for September 2024! Kim Zupancic, Senior Product Marketing Manager, GoToRe: Webinar Recording, Comments & Giveaway! Migrating to Modern IT with Mobile Device Management (MDM)
Hi ArchitectSagar, Glad to hear you enjoyed the webinar. There are several reasons why a company may opt for BYOD vs. corporate-owned device policy and vice versa. With BYOD, companies do not have access to the same level of configurations and control over devices. In some cases, that may be ok, but in others, more control may be required. Feel free to send me a direct message if you need additional information! Kim Zupancic, Senior Product Marketing Manager, GoTo Resolve
