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SyntecRyan
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Joined 4 years ago
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Windows Defender Smartscreen is blocking GoToResolve
Our clients are getting a huge red splash-screen "Microsoft Defender Smartscreen has blocked this unsafe content." when trying to navigate to helpdesk.me. Do we have an alternative route that MS Defender won't block and accuse of phishing and tricking people out of their credit card info? Edit: Seems to be related to the new Edge browser version, as Chrome still works.Solved207Views0likes2CommentsRe: Web Chat
We are planning to add live chat to our support section of our websites that allow clients to fill out a short form with thier Name, business name and email and open a live chat with an agent. We would like it built in to GoToResolve to allow for easy connection. You already have a chat feature, but it doesn't seem to allow for a client to open a session unprompted. Teamviewer has this feature already.710Views0likes0CommentsRe: AV softwares/Browsers flagging GoToResolve App as malicious/suspicious
I would assume personal version as normally it's the version that forced onto new computers and they just leave it there or sign up. It's also either Chrome itself or the Norton Chrome plugin we have notice recently causing them to confirm they want to keep the download. Edit: Unsure if it is Google Chrome or Microsoft Windows UAC causing the "keep" prompts via the Chrome browser. This seems new as we haven't had this issue before this week with the GoToResolve app download.827Views1like0CommentsAV softwares/Browsers flagging GoToResolve App as malicious/suspicious
When attempting to connect to and support end users, we have began getting a high number of them getting prompted that the app download is suspicious., resulting in them haveing to verify they want to keep the download and are they SURE they want to keep the download. This is a bad look for us and also complicates the process of connecting to their systems to help. We have also had McAfee repeatedly delete the downloaded GoToResolve app off of the client's computer before they could run it. We did not have these issues with GoToAssist Corporate. Please follow the proper channels with the various security softwares and browsers to have them recognize your program/domain as valid.857Views0likes2CommentsClient side application running twice
My team continues to have issues with the client side application running more than once on thier machines, causing the session to loop continuously until we kill the session and recreate it. Is this a known issue? Seems to happen if the client downloads and runs the program more than once. (usually due to their computer security or connection speed getting in the way) I'm curious as to why it even allows it to run more than once on the same system for the same session. Typically happens on Windows client systems.757Views0likes2CommentsRe: Clipboard Sync no longer works - Desktop Console
Sure, what would you like to know? We enable the clipboard sync, the clipboard doesn't sync. We are on a domain network, running windows 10 and connecting to primarily non-domain users on windows 10/11 via the desktop console. It has been an issue on every recent session as far as we have noticed. It did work previously.2.5KViews1like7Comments