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Attendee certificates not sent
Hi. For one of our recent webinars, it appears that attendees did not receive the link to their attendance certificates. We looked at the Multi-Attendee report for this and a few other webinars, and the webinar in question had a "No" in the "Certificate Sent in Follow-up Email?" column for all attendees. However, this webinar had the same settings as all of our others ("Send follow-up email 1 hour after event ends", and "Certificate included with follow-up email"). Is there anything that may have caused this? Thanks Darren476Views0likes1CommentRe: Video views missing from Video Library
Hi. The behaviour has happened on numerous different systems/browers (Chrome on Macbook, Chrome on iMac, Edge in Windows 10). I have just tested it in Firefox (v111.0.1) on an iMac, having cleared the entire history/cache, and the issue remains. My colleague experiences the same issue too, so I don't believe that the cache can be causing this. Thanks Darren1.3KViews0likes1CommentRe: Video views missing from Video Library
Hi, Kate. I don't see a choice to sort the videos in the library, but they are definitely sorted by publishing date by default (most recent first). As I said previously, the first three pages have no views, whilst pages 4-6 do. However, as we add new videos, those that move from page 3 to page 4 suddenly show the views where they did not before.And related to this, I've also noticed something else: I refresh the video library page and am on page 1 If I click page 2 or 3 next, they do not load, but appear immediately, as though they were already loaded However, clicking page 4, you can see the page load If I then click on page 5 or page 6, they also then appear immediately It seems then that they are loading the information in batches of three pages at a time, but the views are missing from that initial load. I hope that helps! Many thanks Darren1.4KViews0likes3CommentsRe: Video views missing from Video Library
Hi. Yes, people have registered for the videos in question. The most recent one has had 30 views. I've attached two screenshots below. The first is Page 1 of the video library (the first video is the one mentioned above). Pages 2 and 3 are the same as this. The second attachment is Page 4 of the video library, which shows the views. Darren1.4KViews0likes6CommentsRe: Video views missing from Video Library
Hi,KateG. Sorry for the delay in replying! No, I wasn't building a report (since these are limited in how far they can go back - 18 months, yes?). Rather, I was simply going to the video library. Previously, all of the displayed videos would have their views stated on them, but this is no longer the case. However, checking again now, it doesn't appear to be due to the date of the video as I thought previously. The views are still showing from Page 4 of the results onwards, but do not show on the first three pages! That seems very odd. I've tried this on both Chrome and Edge and see the same thing.1.5KViews0likes8CommentsVideo views missing from Video Library
Hi. Since December, we can no longer see the number of views for each of our videos in the library dated after the end of May 21. They are still there prior to that date. With the analytics, we can only look back 12 months, so we'd have to go into each individual report for the remaining recordings each month to get the numbers! I had seen mention of an update to the database that had caused some issues - is this another effect of that? Many thanks in advance for help/guidance.1.5KViews0likes10Comments