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thurberma
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Joined 3 years ago
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Unattended Session Sharing with another Tech
We migrated from GoToAssit to GoToResolve for its extended capabilities, like Remote Execution, terminal access and File Management. Those have been great. What is missing, is the ability to invite another Tech into a session. This can only be done if not using the unattended version of the client. If the session is created with "Instant Remote Support" option. A support key is then generated and can be shared. We would like the ability to share remote support sessions that are started from Devices>Start Remote Control.669Views1like2CommentsRe: Remote Execution Asset Selection Import
Daniel, Thanks for getting back to me. Yes, These are for both Operating System and 3rd party software patching and updates. Early on, I had requested to be put on a Beta trial for the GTR Windows Update feature capability, but was never contacted by anyone. I am still curious to see how that feature works, and if it is something that we could benefit from. Is that something that we could possible Demo? As to where the reports come from, we use LanSweeper (https://www.lansweeper.com/), for a lot of our reporting. The product is agent or agentless based, and uses WMI scanning against Windows systems. It also offers MacOS scanning as well. We also use our A/V provider to identify any vulnerabilities present on our endpoints. Each service offers .csv or .xlsx exporting. The goal of the request, would be to use that list, and import into GTR, as a means to select all the assets requiring a specific update or patch. Once the systems requiring the update|patch are identified, we create specific Remote Execution packages within GTR, to remediate. Sometimes we need to target many systems. This is where the list import feature would come into play. Please let me know if you need any further information. Thanks Mark1.4KViews0likes0CommentsRemote Execution Asset Selection Import
When performing a Remote Execution job, it would be great if there was a way to select devices by a list of required devices, rather than one at a time. Whether it be via txt or csv. We frequently use GTR to perform patch management on systems. We populate the list of machines requiring sepecific updates from another 3rd party solution. Then we create the required Job in Remote Execution. Then one by one, we have to select the assets requring the patch. Sometimes there are hundreds of systems. Adding them one at a time is extremely time consuming.1.5KViews1like6CommentsRemote Execution Step Collection Editing
Currently in GTR, once the step collection has been created, the only option is to delete it, it can not be modified after creation. In order to edit a collection, you must start a new job, add the collection, make your edits, save it as something similar to the existing collection, then run it on one or more assets, for it to save. Then you must go back into Manage step collections and delete the existing collection. The only work around I have found, to be able to save using the current step collection name, is to open GTR in another browser. Create new job, add existing step collection, then go into other browser window and delete the original Step Collection. Then you can save the new collection with the existing name. This could all be prevented it there was an ability to edit step collections under "Manage Step Collections"1.9KViews3likes10Comments