WFI
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Phone lines not working on weekends
Hello, I've noticed an unusual issue with our phone lines. From Monday to Friday, they operate without any problems. However, on Saturdays and Sundays, there's a complete silence when calls are made to our lines. There's no ringing, no sound from the dialer, absolutely nothing. Interestingly, texts sent to the phone line are working fine. Could you provide some guidance on how to resolve this? Thank you.406Views0likes1CommentRe: Web Chat Questions.
Hello, I'll ask my team for a photo.. As for the resolved completion because we're an ISP we need to be able to go back into old conversations, even resolved ones to look at past conversations, etc. We had this function using TIDIO Web Chat but cannot seem to see past resolved chats.464Views0likes1CommentWeb Chat Questions.
As we have spoken, some messages in GoTo web chat are failing to send. Will this happen if in case the client logs out or closes the Wicked web page in the middle of a conversation? or is this an issue on our website? Also, currently, we can't see conversations that were marked as "Resolved". Is this a user permissions thing?488Views0likes3CommentsImport Contacts using CSV
I had this thread created before and answer was in it, but when you archive stuff, other people like myself cannot go back and review it, seems wasteful, mark it as resolved so everyone can benefit from it. Again, 9 months later, I need to import CSVs again, how do i do this within the system? Thanks.Solved556Views0likes2CommentsPop Up on inbound calls
How do I make it so that my tech people can see all calls coming in for extensions 1 and 2? Right now, one of my employees says hes not getting it popping up on his phone but he does on his computer. How can I make it so that he sees inbound calls going on the app on his phone? Thanks!441Views0likes1CommentWeb Chat Alert
Right now if someone writes us on our live chat, we only see it if we click on 'Contact Center', there also isn't any indication that there is a message there . Is there a way to show an alert similar to when someone messages us via text there is a red circle that appears on the 'messaging' bar with the number of messages unread.313Views0likes1CommentNo Email for new account
Hello, We had a member who had an old email, we changed it, then she was logged out and couldn't login. So, I deleted her account, and re-created her account with the new login; however, shes not getting the email to login and set a new password... any idea? It's for "rica" in our account. Thanks341Views0likes2Comments